Terms of service

Acceptance

By using Get Frank you accept these terms on behalf of the organisation you represent. If you do not have authority to do so, do not use the service.

What the service is

Get Frank is an assurance posture system — a system of record for time-bounded confidence claims. It is not a certifying body. It does not issue certificates. It does not guarantee compliance with any framework or regulation. The service surfaces what is true and what is assumed; the responsibility for acting on that truth remains yours.

What the service is not

The service is not legal advice, audit advice, or a substitute for qualified professional review. Outputs are designed to be defensible — that is, traceable to evidence, scope, and known limitations — but defensibility is not the same as a regulatory pass.

Acceptable use

You will not use the service to mislead a board, regulator, customer, or auditor. We reserve the right to terminate any account used to manufacture appearances of compliance that are not supported by evidence.

You also will not misuse the service — including attempting to gain unauthorised access to it or to another customer's data, interfering with its security or availability, probing or scanning it without our written consent, or using it for any unlawful purpose. We may investigate suspected abuse and suspend or terminate access to protect the service and its users.

Fees

Fees are charged for active scopes under assurance and additive projections beyond the baseline, in line with our published pricing. Paid plans may be subject to a separate signed agreement that overrides this section. We do not charge per user. We do not meter activity. Honest self-reporting does not increase fees.

Termination

Either party may terminate for material breach with reasonable notice. On termination, you may export your assurance records for at least 30 days.

Liability

To the extent permitted by law, our aggregate liability is limited to the fees paid in the 12 months preceding the claim, or AUD 1 if no fees have been paid. Nothing in these terms excludes liability that cannot lawfully be excluded.

Governing law

These terms are governed by the laws of Queensland, Australia. Disputes are subject to the exclusive jurisdiction of the courts of Queensland, Australia.

— Frank Assurance Pty Ltd